Connect your Adyen merchant account with an API key. DisputeDash receives every new chargeback the moment it opens, gathers the evidence, and submits defense documents straight to Adyen through the Defend Disputes API, automatically, before the defense deadline.
Adyen gives you a fixed defense period to respond to each chargeback, and the evidence has to be supplied as the right defense documents for the right defense reason. Assembling it by hand — order, delivery, payment records, customer history — burns time you don't have.
DisputeDash listens for new Adyen disputes in real time, reads the reason, builds the response tailored to that dispute, and submits the defense directly to Adyen before the deadline.
Connect once with an API key. Everything after that is automatic.
Paste your Adyen API key, merchant account, and webhook HMAC key. DisputeDash starts receiving that merchant's disputes in real time — no code to write.
A chargeback opens and DisputeDash reads the reason, then pulls order, delivery, and customer evidence from your connected stack.
DisputeDash supplies the defense documents and defends the dispute through Adyen's Disputes API before the deadline. You can review or edit anything first.
DisputeDash assembles the compelling evidence Adyen and the card networks expect and supplies it as typed defense documents.
Tracking number, carrier, and delivery confirmation — the evidence that wins "not received."
The Adyen payment and order details tying the charge to a real, fulfilled purchase.
Earlier undisputed purchases from the same customer.
Exactly what was bought, when, and for how much.
Support threads and your refund/cancellation terms as text evidence.
Evidence of any refund already issued.
DisputeDash matches the evidence to the card-scheme reason behind the Adyen chargeback — across Visa, Mastercard, and American Express.
Unlike managed services that take 20–25% of recovery, DisputeDash is a flat monthly fee. You keep every dollar you win.
Adyen dispute notifications flow straight in, HMAC-verified, the moment a chargeback opens — nothing to poll or check.
Disputes are defended automatically, with days to spare — no more cases lost because nobody got to them.
Connect an Adyen merchant account per brand and manage every dispute from a single dashboard.
Yes. DisputeDash connects natively to Adyen's Defend Disputes API, receives new chargebacks the moment they open, gathers the evidence, and submits defense documents to Adyen automatically — no manual uploads in the Customer Area.
In your Adyen Customer Area, create an API credential with the API dispute management role and a Standard webhook with an HMAC key. Paste the API key, merchant account, and HMAC key into DisputeDash. New Adyen disputes then flow in automatically and are defended without you touching them.
Yes. It retrieves the applicable defense reasons for each dispute, assembles the compelling evidence Adyen and the card networks expect — proof of delivery, order and payment records, customer communication and more — supplies it as Adyen defense documents, and defends the dispute through the Disputes API before the defense deadline.
The full range of card-scheme chargeback reasons Adyen surfaces — fraud and unauthorized, goods or services not received, not as described, duplicate processing, subscription cancelled, credit not processed, and incorrect amount — across Visa, Mastercard, and American Express.
Yes. Connect an Adyen merchant account per brand and manage every dispute from one workspace. Every plan includes unlimited brands and processors.
A flat monthly fee based on dispute volume — never a percentage of what you recover. Every dollar you win back is yours.
Connect Adyen with an API key and let DisputeDash defend every dispute. Start with free analytics and upgrade when you're ready.