Do you take a percentage of what I recover?
No — and this is our most important differentiator. DisputeDash is 100% flat-fee. We never take a commission on won chargebacks. Every dollar you recover stays yours. At volume, this means you can save tens of thousands of dollars annually compared to percentage-based tools.
How is chargeback automation priced by case volume?
Each paid plan includes a monthly dispute allowance: Starter $149/month for up to 100 disputes, Growth $499/month for up to 400, and Scale $999/month for up to 1,000. Above the allowance you pay a per-dispute overage of $2.50, $2.00 or $1.50 respectively. Higher volumes get a custom Enterprise plan. Pick the tier that matches your typical month; the price never depends on how much you win.
Do you charge separately for processor or platform integrations?
No. Every integration — payment processors, checkout platforms, shipping, subscription and support tools — is included on every plan, including Free. There are no per-processor, per-integration, per-brand or per-seat fees, and no setup fee. You only pay for dispute volume.
What recurring fees should I budget for after going live?
Two things from us: your plan's flat monthly fee, plus overage only in months you exceed your dispute allowance (shown as a running estimate in your dashboard before the cycle closes). Nothing is charged as a percentage of recoveries. Separately, your payment processor still charges its own per-dispute fee (for example Stripe or PayPal dispute fees) whether or not you use DisputeDash — see
chargeback fees by processor.
What counts as a dispute?
Every case DisputeDash handles counts toward your monthly limit — chargebacks, PayPal inquiries, and pre-arbitrations alike, whether it's fought or resolved automatically — because each one is a decision the platform makes, acts on, and logs on your behalf. Pre-arbitration handling is configurable: auto-accept (the default), fight them all, or fight only those above a dollar threshold you set; auto-accepted pre-arbs count like any other case, since the automation did the work. Resolving an inquiry early settles the case before it ever becomes a chargeback — no processor dispute fee, no hit to your chargeback rate. Accepting a pre-arb early closes out a case that isn't worth escalating before it racks up further fees.
What happens if I go over my monthly limit?
Each additional dispute beyond your plan's limit is billed at your tier's overage rate — $2.50 on Starter, $2.00 on Growth, $1.50 on Scale. You'll see a running estimate in your dashboard before the billing cycle closes. Automation never stops — disputes are processed and billed, no surprises at the end of the month.
How is DisputeDash different from Chargeflow or Justt?
Three ways. Pricing: Chargeflow charges 25% of every dollar it recovers; Justt uses success-based pricing and doesn't publish its rate. Ours is a flat monthly fee, and it's on this page. Automated by default, controllable per brand: DisputeDash builds and submits evidence automatically, and for each brand you choose whether packets wait for your review or auto-submit, immediately or after 2, 4 or 24 hours. Every item is visible and editable. Portfolio: every brand, processor and store runs in one workspace, priced by dispute volume and never per brand.
Can I switch plans mid-month?
Yes. Upgrades take effect immediately and are prorated to the day — so you only pay for what you use. Downgrades take effect at the start of your next billing cycle, giving you full access to the higher tier until then. No hidden penalties.
What processors and platforms do you support?
Payment processors — live: Braintree, Stripe, PayPal, PayArc, Shopify Payments, Square, Adyen, Checkout.com, Klarna, Airwallex, and Finix; coming soon: Afterpay, Maverick, NMI, and Easy Pay Direct. Ecommerce & checkout platforms for order data — live: Shopify, UltraCart, WooCommerce, CheckoutChamp, and ClickFunnels; coming soon: BigCommerce and Magento. Shipping & fulfillment — live: ShipStation, Shippo, EasyPost, plus 1,200+ shipping carriers; coming soon: Easyship and Shopify Shipping. Subscriptions — live: Chargebee and Skio; coming soon: Recharge and Recurly. Customer support — live: Zendesk and Gorgias; coming soon: Intercom. Data & export: BigQuery, plus a REST API and signed webhooks on Growth and above. If you need a specific integration prioritised, contact us.
What is the Free tier — what's the catch?
There is no catch. The Free tier gives you full analytics visibility — dispute volume, win/loss rates by processor, recovered-revenue tracking — across all your connected processors and brands, with no cap. There's no time limit and no credit card required. Automation is locked behind paid plans, which is how we upsell. But the analytics are genuinely free, forever.
How does multi-brand work?
Multi-brand is available on every plan — add unlimited brands from day one, at no extra per-brand cost. Each brand gets its own processor accounts, rebuttal letter templates, brand assets (T&C, refund policy), and automation settings. You can toggle manual review vs. full automation independently per brand. Analytics are available both per-brand and rolled up across your entire portfolio. You only ever pay for dispute volume — never per brand, processor, or seat.
Is my dispute data secure?
All evidence files are stored in encrypted cloud storage (AES-256). All API connections and credential storage use encryption at rest and in transit. Data is logically isolated per account — no cross-tenant access is possible by design. All user accounts require two-factor authentication. SOC 2 Type I is coming soon for Enterprise customers.