Connect your Airwallex account with a Client ID and API key. DisputeDash receives every new dispute the moment it opens, gathers the evidence, and submits your representment straight to Airwallex through the Disputes API, automatically, before the deadline.
Airwallex gives you a limited window to respond to a dispute, and the evidence has to be uploaded and attached as the right documents. Assembling it by hand — order, delivery, payment records, customer history — burns time you don't have, across every currency you sell in.
DisputeDash listens for new Airwallex disputes in real time, reads the reason, builds the response tailored to that dispute, and submits it directly to Airwallex before the deadline.
Connect once with a Client ID and API key. Everything after that is automatic.
Paste your Airwallex Client ID and API key, and register a webhook for the URL DisputeDash gives you. Demo and live are set per account.
A dispute opens and DisputeDash reads the reason, then pulls order, delivery, and customer evidence from your connected stack.
The files are uploaded and the challenge is submitted through the Disputes API before the deadline. You can review or edit anything first.
DisputeDash assembles the compelling evidence the card networks expect and attaches it as Airwallex dispute documents.
Tracking number, carrier, and delivery confirmation — the evidence that wins "not received."
The order and payment records tying the charge to a real, fulfilled purchase.
Support threads and confirmations from the cardholder, attached to the case.
AVS, CVV and authentication results proving the transaction was authorized.
Your terms as the customer accepted them at checkout.
A written response, matched to the dispute reason, submitted alongside the documents.
DisputeDash matches the evidence to the reason behind the Airwallex dispute, across the RFI, chargeback, and pre-arbitration stages.
Unlike managed services that take 20–25% of recovery, DisputeDash is a flat monthly fee. You keep every dollar you win.
Airwallex dispute events flow straight in, signature-verified, the moment a dispute opens — nothing to poll or check.
Disputes are answered automatically, with days to spare — no more cases lost because nobody got to them.
Connect an Airwallex account per brand, across currencies, and manage every dispute from a single dashboard.
Yes. DisputeDash connects natively to Airwallex's Disputes API, receives new disputes in real time, gathers the evidence, and submits representment to Airwallex automatically — no manual uploads in the Airwallex web app.
Create an API key in the Airwallex web app and paste the Client ID and API key into DisputeDash, then register a webhook at the URL DisputeDash gives you with the dispute events enabled. New disputes then flow in automatically and are fought without you touching them.
Yes. It uploads the supporting files to Airwallex and submits the challenge through the Disputes API before the deadline — proof of delivery, invoice or receipt, customer communication, refund policy and a tailored rebuttal, grouped into Airwallex's evidence documents.
The full range of Airwallex dispute reasons, including fraudulent, unrecognized, product not received, product not as described, duplicate, credit not processed, and incorrect amount, across the RFI, chargeback, and pre-arbitration stages.
Yes. Connect an Airwallex account per brand and manage every dispute from one workspace. Every plan includes unlimited brands and processors.
A flat monthly fee based on dispute volume — never a percentage of what you recover. Every dollar you win back is yours.
Connect Airwallex with a Client ID and API key and let DisputeDash fight every dispute. Start with free analytics and upgrade when you're ready.