DisputeDash connects to Chargebee and pulls the disputing customer's subscription lifecycle and billing history — plus their cancellation record — then attaches it to the matching chargeback automatically, as proof the recurring charge was real and authorized, on any processor.
Subscription and recurring-revenue businesses get a disproportionate share of "cancelled subscription" and "I never authorized this charge" chargebacks — and those are won or lost on billing-lifecycle evidence: proof of a knowingly-authorized subscription, a clean invoice history, and exactly when (or whether) the customer cancelled.
That record lives in Chargebee. DisputeDash connects to Chargebee once and pulls the right customer's history automatically the moment a dispute opens — matched by their email — and attaches it to the evidence package before the deadline.
Connect once. Everything after that is automatic.
Enter your Chargebee site name and a read-only API key once. DisputeDash never changes anything in Chargebee.
When a dispute opens, DisputeDash finds the customer in Chargebee by email and reads their subscription, invoices, and cancellation record.
The subscription and cancellation evidence is added to the package and submitted to your processor automatically, before the deadline.
DisputeDash reads the subscription lifecycle tied to the disputing customer and maps it into two pieces of evidence.
Sign-up date, subscription items and cadence, and the full invoice timeline — proof of an ongoing, authorized subscription.
The subscription's status, cancellation date, and cancellation reason, showing whether and when the customer cancelled relative to the disputed charge.
DisputeDash finds the right customer automatically from the disputed order's email address.
A single site + read-only key covers your Chargebee account, managed alongside all your brands in one workspace.
DisputeDash's access to Chargebee is strictly read-only — it reads subscription and billing metadata only, never customer payment details.
Billing history is decisive for the disputes that hinge on whether a recurring charge was authorized and whether the customer had cancelled.
Unlike managed services that take 20–25% of recovery, DisputeDash is a flat monthly fee. You keep every dollar you win.
See exactly what's being submitted to your processor on your behalf — and edit any of it before it goes.
Disputes are answered automatically, with days to spare — no more cases lost because nobody got to them.
Connect your subscription sources across all your brands and manage them from a single dashboard.
Yes. DisputeDash connects to Chargebee and automatically pulls a customer's subscription lifecycle and billing history plus their cancellation record to attach as evidence on recurring-billing chargebacks — for disputes on any processor.
Create a read-only API key in Chargebee (Settings → Configure Chargebee → API Keys) and enter it, along with your Chargebee site name, in DisputeDash once. Subscription evidence is then pulled in automatically for each disputed order.
The disputing customer's subscription status, start date, cancellation date and reason, next billing date, subscription items, and invoice history — matched by the customer's email. It is read-only; DisputeDash never changes anything in Chargebee.
Recurring-billing disputes: cancelled-subscription claims, unauthorized or unrecognized recurring charges, and friendly-fraud chargebacks where the customer disputes a renewal they knowingly signed up for.
A flat monthly fee based on dispute volume — never a percentage of what you recover. Every dollar you win back is yours.
Connect Chargebee today and let DisputeDash pull subscription and cancellation evidence for every recurring-billing dispute automatically. Start with free analytics and upgrade when you're ready.