DisputeDash connects directly to PayPal, pulls every new case and chargeback the moment it opens, gathers the evidence, and submits your response through the PayPal API — automatically, before the deadline, with an 87% win rate. And it starts earlier than other tools: PayPal inquiries are resolved at the pre-dispute stage, so the right cases never become chargebacks at all.
PayPal disputes move fast — a case can escalate to a claim and expire while it sits in the Resolution Center. Responding by hand means finding the transaction, the tracking, and the customer history and re-entering it all under deadline.
DisputeDash watches PayPal for new cases and chargebacks, reads the dispute type, assembles the right evidence, and submits it directly to PayPal — so every case is answered on time.
Connect once. Everything after that is automatic.
Add your PayPal API credentials once. DisputeDash monitors every connected PayPal account for new cases and chargebacks.
A case opens and DisputeDash reads the dispute type, then pulls order, delivery, and customer evidence from your connected stack.
The response is assembled and submitted through the PayPal API before the deadline. You can review or edit anything first.
DisputeDash assembles the proof PayPal looks for and submits it with the response — no logging into the Resolution Center.
Tracking number, carrier, and delivery confirmation for "item not received" (INR) cases.
Product description, photos, and listing details that counter "not as described" (SNAD).
Evidence of any refund or replacement already provided.
Message history showing you responded and tried to resolve it.
Itemized order, billing address, and transaction record.
Delivery scans or, for digital goods, access logs proving receipt.
DisputeDash tailors the response to the PayPal dispute type automatically.
Most PayPal cases don't start as chargebacks — they start as an inquiry, PayPal's pre-dispute stage where the buyer raises a problem before it becomes a formal claim. Handled right, an inquiry is a chargeback that never happens: no dispute fee, no hit to your PayPal chargeback rate, no case to fight.
This is where DisputeDash is different. Most tools decide inquiries on the dollar amount alone — refund under $X, fight over $X. DisputeDash decides on the order: was it fulfilled, is there delivery proof, was a refund already issued? A delivered order with tracking gets held for the fight; an unfulfilled one gets resolved before it can escalate and cost you a fee and a rate hit.
PayPal's pre-dispute stage. It only affects your chargeback rate and fees if it escalates to a claim or chargeback.
Fulfillment state, delivery confirmation, and refund history drive the decision — not an amount threshold.
An inquiry resolved pre-escalation carries no dispute fee and never touches your PayPal chargeback rate.
The case flows straight into full representment — evidence gathered, response submitted through the PayPal API before the deadline.
Unlike managed services that take 20–25% of recovery, DisputeDash is a flat monthly fee. You keep every dollar you win.
See exactly what's being submitted to PayPal on your behalf — and edit any of it before it goes.
Disputes are answered automatically, with days to spare — no more cases lost because nobody got to them.
Connect unlimited PayPal accounts across all your brands and manage them from a single dashboard.
Yes. DisputeDash connects natively to PayPal, pulls new cases and chargebacks, gathers the evidence, and submits your response through the PayPal API — no manual work in the Resolution Center.
Add your PayPal API credentials once in the DisputeDash dashboard. New PayPal cases then flow in automatically and are fought without you touching them.
Yes. It assembles proof of delivery, refund evidence, customer communication and more, and submits it straight to PayPal before the deadline.
Item Not Received (INR), Significantly Not as Described (SNAD), unauthorized transactions, duplicates, billing disputes, and chargebacks — plus inquiries at the pre-dispute stage.
An inquiry is PayPal's pre-dispute stage — the buyer raises a problem before it becomes a formal claim or chargeback. Resolved at that stage, the case never appears in your PayPal chargeback rate and carries no dispute fee.
Not on their own. An inquiry only counts against your rate — and only incurs a dispute fee — if it escalates to a claim or chargeback. That's why resolving the right inquiries early matters: each one settled pre-escalation is a chargeback that never happened.
Yes — an unresolved inquiry can escalate to a claim or chargeback. DisputeDash decides early, from the order data: unfulfilled orders get resolved before they can escalate, while delivered orders with proof are held and fought with full evidence if the buyer escalates.
It depends on the order, not the amount. If the order was delivered and you have proof, it's usually worth contesting when it escalates. If it was never fulfilled, resolving early avoids the dispute fee and the chargeback-rate hit. DisputeDash makes that call automatically from fulfillment state, delivery proof, and refund history.
Yes. Connect any number of PayPal accounts across all your brands and manage every case from one workspace. Every plan includes unlimited brands and processors.
A flat monthly fee based on dispute volume — never a percentage of what you recover. Every dollar you win back is yours.
Connect PayPal today and let DisputeDash fight every case. Start with free analytics and upgrade when you're ready.