DisputeDash connects directly to Zendesk and pulls the ticket history tied to a disputed order — then attaches it to the chargeback as evidence that the customer was engaged, helped, and heard.
Many chargebacks come from customers who could have been helped — or already were. The Zendesk thread showing you responded, offered a fix, or issued a refund is powerful evidence, but nobody has time to dig it up per dispute.
DisputeDash connects to Zendesk once and automatically finds the tickets tied to a disputed order, attaching the relevant history to the evidence package.
Connect once. Everything after that is automatic.
Connect your Zendesk account once. DisputeDash links support tickets to incoming disputes.
When a dispute opens, DisputeDash finds the tickets tied to the disputed order and its customer.
The relevant support history is added to the evidence package and submitted to your processor automatically.
DisputeDash reads the support history that shows the customer was served, and maps it into your evidence package.
The conversation tied to the disputed order.
Proof the issue was addressed or resolved.
Evidence you already made the customer whole.
Messages where the customer acknowledged delivery or satisfaction.
When the customer reached out and how quickly you responded.
Ticket data across every brand's Zendesk.
For disputes that hinge on whether the customer was helped, the Zendesk thread is often the deciding evidence.
Unlike managed services that take 20–25% of recovery, DisputeDash is a flat monthly fee. You keep every dollar you win.
See exactly what's being submitted to your processor on your behalf — and edit any of it before it goes.
Disputes are answered automatically, with days to spare — no more cases lost because nobody got to them.
Connect unlimited Zendesk accounts across all your brands and manage them from a single dashboard.
Yes. DisputeDash connects directly to Zendesk and automatically attaches the relevant support history to chargebacks — for disputes on any processor.
Connect your Zendesk account once in the DisputeDash dashboard. From then on, support tickets tied to a disputed order are pulled into disputes automatically.
The ticket history tied to the order, resolution and outcome, refund or replacement offers, customer confirmations, and the contact timeline.
It proves the customer was engaged and helped — countering "friendly fraud" and disputes that claim they were ignored or never received a resolution.
Yes. Connect any number of Zendesk accounts across all your brands and manage every dispute from one workspace. Every plan includes unlimited brands and processors.
A flat monthly fee based on dispute volume — never a percentage of what you recover. Every dollar you win back is yours.
Connect Zendesk today and let DisputeDash back every dispute with proof the customer was helped. Start with free analytics and upgrade when you're ready.