DisputeDash connects to Gorgias in one click and automatically checks whether a disputing customer ever contacted your support team — then attaches that to the chargeback as evidence, powerful ammunition against friendly-fraud claims, on any processor.
A huge share of chargebacks are friendly fraud: the customer claims the item never arrived or wasn't as described, but never once reached out to support about it. Showing the bank they never contacted you — or that they did, and you resolved it — directly undercuts the claim.
DisputeDash connects to Gorgias once and checks each disputing customer's support history automatically the moment a dispute opens — matched by their email — and adds it to the evidence package before the deadline.
Connect once, in one click. Everything after that is automatic.
Connect in one click via OAuth — no API keys to copy. You grant read-only access to customers and tickets.
When a dispute opens, DisputeDash looks up the customer in Gorgias by email and checks whether they ever opened a ticket.
The support-contact finding is added to the evidence package and submitted to your processor automatically, before the deadline.
DisputeDash checks the disputing customer's support-contact history — never the content of any conversation.
Whether the disputing customer ever opened a support ticket — the signal that decides "they never reported a problem."
When the customer first reached out, so you can show the timeline relative to the disputed order.
DisputeDash finds the right customer automatically from the disputed order's email address.
Access is read-only and limited to whether tickets exist and when — never the messages inside them.
Already on Zendesk? DisputeDash supports both — connect either, or both, per workspace.
Support history is decisive for friendly-fraud disputes that hinge on whether the customer ever raised the problem they're now charging back.
Unlike managed services that take 20–25% of recovery, DisputeDash is a flat monthly fee. You keep every dollar you win.
See exactly what's being submitted to your processor on your behalf — and edit any of it before it goes.
Disputes are answered automatically, with days to spare — no more cases lost because nobody got to them.
Connect Gorgias in seconds — no API keys, no engineering, and your connection refreshes automatically.
Yes. DisputeDash connects to Gorgias with one click and automatically checks whether a disputing customer ever contacted your support team — attaching that as evidence, for disputes on any processor.
Connect Gorgias in one click via OAuth — there are no API keys to copy. You grant read-only access to customers and tickets, and DisputeDash handles the rest.
Only whether the disputing customer has prior support tickets, matched by their email, and the date of the first one — not the content of any ticket. Access is read-only.
Friendly-fraud and "not as described" disputes where the customer claims a problem they never reported — showing they never contacted support, or that a prior issue was resolved, undercuts the claim.
A flat monthly fee based on dispute volume — never a percentage of what you recover. Every dollar you win back is yours.
Connect Gorgias in one click and let DisputeDash prove whether the customer ever reported a problem. Start with free analytics and upgrade when you're ready.